At Elma, we are committed to ensuring your satisfaction with every purchase.
Kindly note that refunds and exchanges are only available at the time of delivery, while the courier is at your door. Customers are kindly asked to check their items carefully before the courier leaves.
Once the courier has left, refunds or exchanges will not be accepted, unless there is a verified size defect or manufacturing defect in the item.
In case of a size defect, you must contact us within 24 hours of receiving your order, with clear photos showing the issue on instagram DMs or email ( …..) .
shipping fees for exchanges and refund requests are the customer’s responsibility.
items must be unworn and in their original condition with packaging and tags preserved.
Thank you for your understanding and cooperation.
